NETWAYS MyEngineer

Your Troubleshooter, Your Personal Architecture Consultant. Powered by Passion.

tasks of a MyEngeneer

Reliable. Competent. Your Friend.

We are happy to help and accompany you on your journey into the world of IaaS, Containers and SaaS!

Your IT is in Good Hands

You want to thrive with your business? Then you don’t just need the right IT resources, you need someone who understands your business processes and goals and can provide you with individually tailored services and support.

Consulting

Increase your efficiency and eliminate slowness and error-proneness by automating processes and optimizing workflows. We professionally support you in this! Our MyEngineer analyses and evaluates concepts, architectures and installations, discusses options with you, offers solutions and realizes them. With years of experience in creating modern IT architecture, we know how to build and scale a system.

Support

We cover your back! Special setups, 24/7 monitoring, updates, troubleshooting, operation and optimization of your virtual IT infrastructures. Get the all-round carefree package! Concentrate on your core competence, we take care of apps, servers, networks, containers, clusters, cloud and co.

Personnel Bottlenecks

No time, no personnel, or at least no specialists. The tasks grow, time does not. With a colleague who leaves, his knowledge drifts away. We help with personnel bottlenecks! MyEngineer takes care of the operation and improvement of your IT. Allow yourself more freedom and peace of mind by handing over tasks!

Learning

The start into a new technology or project can be difficult. But it does not have to be! We flatten steep learning curves and ease your fear of the unknown.  Why make life difficult and unnecessary mistakes? We listen to what you want and work with enormous know-how, competence and creativity to make your wishes come true and share our knowledge with you.

Master Kubernetes with MyEngineer

MyEngineer has many skills. Kubernetes is probably the supreme discipline. We are happy to help and accompany you on your journey into the world of Kubernetes & containers.

The journey begins…

Book our MyEngineer service and our journey begins even before your first Managed Kubernetes cluster. Together we look at your existing architecture. We support you with appropriate architectural advice, make a topography of your intentions and plan the route you want to go. Then we kick start your cluster.

  • Conceptual work and architectural consulting
  • Recommendations for processes and methods
  • Clarification of all open questions before the start

Together we stay on your course

As you start with your clusters and the journey continues, we stay at your side to help you keep on your course with Kubernetes. Sail the seas of automation with maximum ease: There will always be a direct contact person, your companion at NETWAYS Web Services to manage things for you.

  • Troubleshooting
  • Scaling and constantly adapting Kubernetes to your needs
  • Help with using resources even more efficiently

Customize Your Cloud with MyEngineer

No limits for your success: Fly high and reach your goals with our supersonic service for all your cloud projects! Tailored to your needs and wishes.

Take-off to the stars…

Our flight begins even before you launch your first virtual machine. Contact MyEngineer and together we examine your current IT environment and set new goals. We support you with appropriate architectural advice, look at the horizon of your intentions and dare a forecast for the next upcoming steps to building the infrastructure of your dreams. Then we kick start your project in the cloud.

  • Consulting & concept creation
  • Recommendations for better processes
  • Q&A sessions to tackle all your questions

Rise higher

Your cloud is always up and running, we stay at your side to help you make it comfortable and perfect for you. Launch and scale with a light heart and bright prospects: There will always be a direct contact person, your companion at NETWAYS Web Services to manage things for you.

  • Troubleshooting & tailored monitoring and backup solutions
  • Scaling and constant adaptation of the cloud to your needs
  • Help with using resources even more efficiently

The MyEngineer Experience

Personal Contact

Your MyEngineer is your permanent contact person with direct dialing. No hotline or waiting loop. Reach out and you’ll directly reach your MyEngineer – whether by phone, chat, email or ticket. Or we meet directly, personally on site.

24/7 at Your Service

Whenever something’s on fire: immediate help is near! Our fast response, be it an emergency or with simple requests, saves you from unnecessary delay. Speed up processes and feel more productive than ever! We are there – anytime.

Know-How

We’re familiar with the latest technologies and constantly upskill ourselves for you to benefit from our curiosity and urge to innovate! If you’d like to know more: we’d love to go more into detail and share our knowledge with you!

The MyEngineer Team

Jonas Kolder

Georg Mimietz

Moumen Amneh

Andrew Constant

Dominik Seidel

Sebastian Saemann

Marius Gebert

Das könntest Du sein!

Fabian Rothlauf

Hasan Alherek

Martin Schuster

Achim Ledermüller

Martin Scholz

Joshua Hartmann

Michael Kübler

Stefan Gundel

Claude Weladji

Gabriel Hartmann

Customers Who Trust Us

The trust of our customers makes us proud! With many we are connected by years of partnership and often friendship.

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Any Questions? Just Get in Touch.









    Would you like some advice for your infrastructure? Or an expert and companion by your side?

     

    We’re just an email away!
    Or use our LiveChat in the bottom right corner.

    Talk to you soon!

    FAQ

    Invisible

    What can you do with MyEngineer?

    MyEngineer is your personal support person and IT consultant, that you can just book as easily as any of our apps. With the click on a button you can summon one of our engineers in your time of need. Think of it as having an extra pair of hands with years of experience and ready to serve, whether it‘s for monitoring, troubleshooting or even taking over some of your tasks freeing up some of your own time.

    Do I have an overview of the billed times?

    Yes, of course. You can view your calculated times at any time and can be found in the MyEngineer View in the time recording tab.

    Do I also get a MyEngineer for a SaaS App?

    Unfortunately not, our engineers are only available for Kubernetes and our Cloud based on OpenStack. In the off chance that you have a question that isn‘t already included, feel free to send us an email at info@netways.de

    Can I request the same MyEngineer or do I always get a different one?

    If they are available then of course we will try and keep you paired with your preferred engineer, but when it comes to 24/7 service, he may not be available. He needs to recharge his batteries every now and then!

    Is my MyEngineer based in Germany?

    Yes. We don‘t outsource any of our support, we do it all ourselves. We want to establish a professional but personal relationship and make sure you get the right support you need.

    What services does MyEngineer provide?

    Anything you need whether it‘s support with technical difficulties or troubleshooting a project. Sometimes it helps having an outside perspective to give you that kick-start to your project. We also offer help getting started with and maintaining Kubernetes and also cloud services.

    Is it safe to use MyEngineer?

    Absolutely, everything spoken about stays with us. We have no interest in third-parties and any problems you have stay completely in house. Your data also stays safe with us, so no need to worry there.

    Does the MyEngineer speak English?

    Yes! All of our MyEngineers are able to speak english (very well too!). So if you are not a native German speaker or feel more comfortable speaking in English, we can accommodate for you.

    When can I contact MyEngineer?

    Per email 8/5 Monday – Friday and 24/7 by phone and even the possibility for us to meet you on premises too!

    How is the time spent with my MyEngineer calculated?

    We calculate the time based on every start of 15 minutes. That means that if the time spent with your MyEngineer is 28 minutes you will be charged for two 15 minute sessions.

    How can I cancel my MyEngineer?

    If you no longer require the MyEngineer service you can head over to your “My Apps“ section and from there you are able to cancel your service.