MyEngineer®

Your Troubleshooter, Your Personal Architecture Consultant.

  • Personal Contact
  • 24/7 at Your Service
  • Your IT in Good Hands

Reliable. Competent. Your Friend.

We are happy to help and accompany you on your journey into the world of IaaS, Containers and SaaS!

“The excellent accessibility and the consideration of the NETWAYS MyEngineers to identify potential problems in advance and react accordingly, are very helpful.”

 

Frank Siebert, CEO, Trinuts GmbH

More about our Case Study with Trinuts.

Your IT is in Good Hands

You want to thrive in your business? Then you don’t just need the right IT resources, you need someone who understands your business processes and goals. Someone who can provide you with individually tailored services and support.

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Consulting

By automating processes and optimizing workflows you can increase your efficiency and eliminate errors. We professionally support you with this! Our MyEngineer analyses and evaluates concepts, architectures and installations, discusses options with you, offers solutions and realizes them.

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Support

We got your back! Special setups, 24/7 monitoring, updates, troubleshooting, operation and optimization of your virtual IT infrastructures. Get the all-round carefree package! Concentrate on your core competence, we take care of apps, servers, networks, containers, clusters, cloud and co.

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Bottlenecks

No time, no personnel, or at least no specialists. The tasks grow, time does not. Every colleague who leaves, takes along their knowledge as well. We help with personnel bottlenecks! MyEngineer takes care of the operation and improvement of your IT. Allow yourself more freedom and peace of mind by handing over tasks!

Master Kubernetes with MyEngineer

MyEngineer has many skills. Kubernetes is probably the supreme discipline. We are happy to help and accompany you on your journey into the world of Kubernetes & containers.

The journey begins…

Book our MyEngineer service and our journey begins even before your first Managed Kubernetes cluster. Together we look at your existing architecture. We support you with appropriate architectural advice, make a topography of your intentions and plan the route you want to go. Then we kick start your cluster.

  • Conceptual work and architectural consulting
  • Recommendations for processes and methods
  • Clarification of all open questions before the start

Together we stay on your course

We’re by your side throughout your Kubernetes journey, assisting you in maintaining your course as you establish and progress with your clusters. Sail the seas of automation with maximum ease: There will always be a direct contact person, your companion at NETWAYS Web Services to manage things for you.

  • Troubleshooting
  • Scaling and constantly adapting Kubernetes to your needs
  • Help with using resources even more efficiently

Customize Your Cloud with MyEngineer

No limits for your success: Fly high and reach your goals with our supersonic service for all your cloud projects! Tailored to your needs and wishes.

Take-off to the stars…

Our flight begins even before you launch your first virtual machine. Contact MyEngineer and together we examine your current IT environment and set new goals. We support you with appropriate architectural advice, look at the horizon of your intentions and dare a forecast for the next upcoming steps to building the infrastructure of your dreams. Then we kick start your project in the cloud.

  • Consulting & concept creation
  • Recommendations for better processes
  • Q&A sessions to tackle all your questions

Rise higher

Your cloud is always up and running, we stay at your side to help you make it comfortable and perfect for you. Launch and scale with a light heart and bright prospects: There will always be a direct contact person, your companion at NETWAYS Web Services to manage things for you.

  • Troubleshooting & tailored monitoring and backup solutions
  • Scaling and constant adaptation of the cloud to your needs
  • Help with using resources even more efficiently

The MyEngineer Experience

Personal Contact

Your MyEngineer is your permanent contact person with direct dialing. No hotline or waiting loop. Reach out and you’ll directly reach your MyEngineer – whether by phone, chat, email or ticket. Or we meet directly, personally on site.

24/7 at Your Service

Whenever something’s on fire: immediate help is near! Our fast response, be it an emergency or with simple requests, saves you from unnecessary delay. Speed up processes and feel more productive than ever! We are there – anytime.

Know-How

We’re familiar with the latest technologies and constantly upskill ourselves for you to benefit from our curiosity and urge to innovate! If you’d like to know more: we’d love to go more into detail and share our knowledge with you!

The MyEngineer Team

Dominik Seidel

Valeria Thiele

Daniel Bodky

Sebastian Saemann

Gabriel Hartmann

Jonas Kolder

Marc Zimmermann

Justin Lamp

Joshua Hartmann

Apostolos Pliakos

That could be you!

Stefan Gundel

Michael Kübler

Achim Ledermüller

Fabian Rothlauf

Artur Samokysha

Martin Schuster

Kleon Rockenbach

Customers Who Trust Us

The trust of our customers makes us very proud!
With many we are connected by many years of partnership and often friendship. Learn more about our Case-Studies.

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FAQ

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What can you do with MyEngineer?

MyEngineer is your personal support person and IT consultant, that you can just book as easily as any of our apps. With the click on a button you can summon one of our engineers in your time of need. Think of it as having an extra pair of hands with years of experience and ready to serve, whether it‘s for monitoring, troubleshooting or even taking over some of your tasks freeing up some of your own time.

Do I have an overview of the billed times?

Yes, of course. You can view your calculated times at any time and can be found in the MyEngineer View in the time recording tab.

Do I also get a MyEngineer for a SaaS App?

Yes, you can also book a MyEngineer for your apps. In the off chance that you have a question that isn‘t already included, feel free to send us an email at info@netways.de

Can I request the same MyEngineer or do I always get a different one?

If they are available then of course we will try and keep you paired with your preferred engineer, but when it comes to 24/7 service, he may not be available. He needs to recharge his batteries every now and then!

Is my MyEngineer based in Germany?

Yes. We don‘t outsource any of our support, we do it all ourselves. We want to establish a professional but personal relationship and make sure you get the right support you need.

What services does MyEngineer provide?

Anything you need whether it‘s support with technical difficulties or troubleshooting a project. Sometimes it helps having an outside perspective to give you that kick-start to your project. We also offer help getting started with and maintaining Kubernetes and also cloud services.

Is it safe to use MyEngineer?

Absolutely, everything spoken about stays with us. We have no interest in third-parties and any problems you have stay completely in house. Your data also stays safe with us, so no need to worry there.

Does the MyEngineer speak English?

Yes! All of our MyEngineers are able to speak english (very well too!). So if you are not a native German speaker or feel more comfortable speaking in English, we can accommodate for you.

When can I contact MyEngineer?

Per email and phone Monday – Friday from 9:30am to 5:30pm or for emergency incidents 24/7 by phone. And even the possibility for us to meet you on premises too!

How is the time spent with my MyEngineer calculated?

We calculate the time based on every start of 15 minutes. That means that if the time spent with your MyEngineer is 28 minutes you will be charged for two 15 minute sessions.

How can I cancel my MyEngineer?

If you no longer require the MyEngineer service you can head over to your “My Apps“ section and from there you are able to cancel your service.

How is my MyEngineer billed?

In case of a support mission, the booking is done in 15min intervals, in case of 24×7 missions, at least one hour is booked.

Contact Us!

You have any requests or questions, or just want to say ‘hi’? Get in touch with us! We are happy to hear from you! Send us a message and we’ll see you in a bit!