Success Story
Ostsächsische Sparkasse Dresden

Ostsächsische Sparkasse Dresden

The challenge

However, Ostsächsische Sparkasse did not have the appropriate infrastructure in-house to host a video conferencing solution itself. Data protection and the fact that the solution is hosted in Germany were the top priorities in the search. It was the requirements and not the product name that counted.

Solution

Data protection and data security

The collaboration with NETWAYS came about in mid-2020. The Jitsi app from NWS is hosted in ISO-certified data centers in Nuremberg. Data security and data protection are a must for the systems engineers at NWS. “The software obviously met our requirements and the NETWAYS sales team was the quickest to respond to our inquiry,” says Petzold.

Trust and honesty

“With honest answers, even if we didn’t like them sometimes,” NETWAYS has won the trust of the savings bank. For example, when there was no spontaneous solution for something and you first had to go looking for it. “This type of communication is much more effective than empty promises and stalling tactics,” says Petzold.

Extensive tests

Before the NWS Jitsi app was actually used, the IT team at Sparkasse Dresden tested it extensively. NWS has provided demo access free of charge for this purpose. “Based on our tests and after a few telephone conversations, we specified our requirements, which were then implemented iteratively.”

User friendliness

Meetings can be created quickly and easily. No registration or app is required to participate, as it works from any device via a link in the browser. “Every employee can now start a video conference at any time and without having to plan ahead. An important building block for coping with the pandemic and enabling people to work from home,” says Petzold. Since then, there have been fewer on-site meetings at Ostsächsische Sparkasse and customers also have the advantage that they no longer have to come to the branch for certain appointments.

Success

Standardized system

“Previously, we didn’t have a standardized video conferencing solution for the entire company. We have now been able to offer this solution to all 1,500 colleagues,” says Petzold, pleased with the milestone. Hosting from NWS offers a suitable replacement for the lack of in-house infrastructure. The Systems Engineers at NWS are constantly working on the further development and operation of Jitsi.

Personal service

Petzold considers the excellent cooperation and communication of the NETWAYS Web Services employees to be particularly successful in the implementation of the project: honest, friendly, competent. “I was always informed about the current implementation status without having to ask any questions myself.” The same office hours of the core team in contrast to providers from other time zones were just as helpful as the “dedicated team from NWS”. For the future, Ostsächsische Sparkasse hopes that the technology and features of NWS Jitsi will continue to develop and for the type of cooperation: “Keep up the good work!”