Directly manage your clients’ requests. RT works seamlessly with your primary E-Mail adresses.
There is no need to adapt your workflow. RT is reproducing your existing individual workflow.
Problems are solved faster and easier in collaboration. Share views and information with your coworkers or even involve your customers by granting them direct access to your ticket queue.
Increase your customer satisfaction by solving their issues faster, with more reliability and more transparency. Complex and recurring issues or cases will be aggregated in one comprehensive thread per issue.
Working on a particular case as a group can be challenging. RT is made genuinely with collaboration in mind. Its ability to create a history event log, share or assign issues between different owners or even different departments contribute to your success.